757.241.0198 | isaac@eiland-hall.us | linkedin.com/in/eiland-hall
Summary
Web Hosting – Web Design – Helpdesk
Twenty-two years of web hosting, web design, technical support expertise since 1996, specializing in WHM/cPanel+CloudLinux, WordPress. Web design, hosting, HTML/CSS, PHP, MySQL, Divi, Bootstrap. CentOS, Ubuntu, Windows 3.1 through 10, Photoshop.
Excellent at customer relations. Thrives on resolving client issues, educating how to accomplish tasks, and establishing positive rapport for long-term client relationships.
Experience
PanamaCityPC.com / pc2.io
Owner, Web Designer, Web Hosting (2006 – Present)
Provide web hosting for more than 200 websites using cPanel + CloudLinux + CageFS server for individuals, small businesses, and web designers. Design websites for clients and assist designer clients with site designs. Computer repair of laptops and desktop including virus removals and OS reinstallations.
InMotion Hosting — Virginia Beach, VA
Tier 1 Technical Support Representative (2018 – 2019)
Provide solutions to problems and assist clients with technical issues related to hosting on shared hosting and VPS, primarily via chat and ticket but also occasional phone.
Bajito Onda — Dallas, TX
Web Designer (2002 – 2004)
Design and host websites for clients of the Bajito Onda print shop. Technology included WordPress, HTML/CSS/PHP. Web hosting on self-managed dedicated server running cPanel.
Texas Instruments — Dallas, TX
Internal Helpdesk Technician (2001 – 2002)
Provided helpdesk and technical support for internal company website.
Microsoft — Dallas, TX
Email Technical Support (1999 – 2001)
Provide email-based technical support for Windows 95/98/98SE and included applications such as Internet Explorer.
Various Technical Contracts — Dallas, TX
Various titles (1995 – 1999)
- Helpdesk: Aetna, F.D.I.C., Interstate Batteries
- Technical Support: CompuServe, Hewlett-Packard DeskJet Printers
- Web Design: M.A.G.I.C. (recruiting agency umbrella company)
- Customer Service: AT&T Residential Long Distance